Online Cheating of MakeMyTrip.com.

At the time of Diwali I booked my Air ticket through a site www.MakeMyTrip.com. What happened there and what they did is here, due to their mistake I am still suffering. The happening is as under in point by point.

1. I booked a ticket using his credit card from the website www.MakeMyTrip.com on 26th Oct 2005 for a flight ticket for 9th Nov 2005 from Indore to Bangalore, I have a confirmation for the same generated by the site which clearly states the flight time and date as 9th Nov 2005.

2. I learned that they have intentionally and knowingly did not offer me my ticket for 9th Nov 2005 and asked me for his credit card details on 4th Nov 2005 and until 5th Nov 2005 they did not charge me, telling me that they do not have my credit card details for generating ticket for 8th Nov 2005.

3. They did not dispatch the ticket for 9th Nov 2005 and I was asked to buy a ticket for 8th Nov 2005 which I never booked.

4. I was asked my credit card details over telephone (that anyway they can not dare to do) for a ticket for 8th Nov 2005 which I never booked.

5. I was charged for the ticket of 8th Nov 2005 on 5th Nov 2005 at 5:00 PM, they intentionally deceived me by, at first place telling me that they do not have my credit card details, secondly not provising me a booked ticket for 9th Nov 2005 instead for 8th Nov 2005 and on internet purchase, credit card is charged at the time of confirming the purchase. Why it took so much of time and fuss (making many calls disturbing me and I was asked to call to various people at their office) on MakeMyTrip end to generate any ticket that too say a wrong ticket.

6. I was informed on 7th Nov 1:30 PM that they have booked a ticket for 8th Nov (as per the rules of MakeMyTrip no one can book a ticket for which flight time is less then 3 days and the need 3 days to send the ticket). There were only 17 Hours for the flight to take off and they were not in a position to send the ticket to me. Why I was informed on 7th instead of dispatching the booked ticket on 5ht Nov itself.

7. I was informed that they have cancelled the ticket as I am not interested to buy that, Alas! a ticket our client never booked.

8. Accordingly, they were advised time and again to reverse all the charges or they will solely be responsible for the damages.

9. Here I do not intend to disrupt their business, but to protect my rights I am planning take this issue to consumer court, hope I shall get support from all those who have been cheated due ti their inefficient services.

My problems are:-

At first place why I was not given a ticket for 9th Nov 2005 which I booked and have the confirmation of the same.

secondly, why I was charged for a ticket for 8th Nov 2005 (which I did not book) and I was charged for it on 5th Nov 2005 whereas I booked ticket on 26th Oct 2005 and they themselves breached their rules (not booking ticket for any flight departing 72 hours from booking time).

I was deeply troubled for the mistake at the end of MakeMyTrip and had to change his very important business meetings and I have lost so much due to their mistake.

So, I need compensation for the same and I always informed that to them in his various communication that they will be responsible for the expenses incurred at my end.

The problem caused

1. Spoiled my Holidays.

2. Charged me unnecessarily.

3. I had to book much costlier tickets.

4. I had to change scheduled meeting and lost so much and specifically my clients due to that.

5. My business was affected adversely.

6. Expenses incurred at my end hiring a lawyer for taking care of the issue.

So, I want the damages to be paid that are incurred due to their mistake.

So, I want to inform you all, who are reading it and probably will talk to friends, that at the time of using www.MakeMyTrip.com beware. In my opinion you should avoid using the site.

Thanks,

Pravin

PS:- If you are also victimized due to the inefficient services of MakeMyTrip contact me at krdpravin@rediffmail.com so that we can sue them or can support each other.

Moreover, I would like to tell you that read the review of the services of the site at www.mouthshut.com too.

An introduction to TRIZ.

How do we look and try to solve our problems?

Generally, it is observed that everyone thinks in his circle of concern (emotional, intellectual, social or technical). But when our interest is to find out solution for any problem relating to any particular technical field this becomes rather more obvious and clear that we tend to search into our field of expertise to find a better way or solution for anything. I shall explain this with a joke I heard when I was doing my Engineering:-

Once in a car 4 Engineers, mechanical, Electrical, Chemical and Computer science, were traveling. Suddenly the car stopped and everyone was puzzled. Mechanical Engineer suggested that that there is some problem with the engine. Electrical Engineer suggested that its due to the fault in ignition system. Chemical engineer said "no-no car was making some strange knocking and the problem was with the fuel." Suddenly the computer science Engineer intervened and said that "I think we need to go out and then come in the car (log out and log in)."

The above joke may give you an idea about the "circle of concern" I am talking about, that is everyone tries and looks into his field of expertise for finding solution of any problem.

A new look at same things

This "circle of concern" called "Psychological Inertia", which limits even experts to come up with better perhaps "OBVIOUS" solutions (in terms of expert of other field) for any particular problem or improvement.

TRIZ provides a big leap for experts to learn to look beyond their area of expertise and get a general look at a problem, find a similar problem in other field and its method of solving the problem then customize the solution according to need. Thus, it gives a generalized method for solving virtually every problem in any field.

History

TRIZ is a Russian acronym which means "Theory of Inventive Problem Solving". This concept and theory came in to existence when a Russian Patent Expert Genrich Altshuller and his colleagues studied over 200,000 patents looking for problems and the way they were solved. Of these only a small fraction 40,000 had somewhat inventive solutions; the rest were straight forward improvements.

With these studies Alshuller came up with a systematic approach, termed TRIZ. It was a generalized way for finding out solution of any technical difficulty or for any further improvements.

TRIZ concept in nutshell

The method used in solving problems in TRIZ can be summarized in the following points.

Identifying the problem or finding out opportunity for improvements in the present product, design etc.
Formulating the problem and searching for similar, previously solved problems with an overview to understand the concept of solution.
Looking for analogous solution(s) for presently defined problem or conceived improvement.
Applying the best identified analogous solution.

Thus, TRIZ gives a general concept, for virtually every field, to find out opportunity and solutions for problems or improvement sought.

© ProdyoVidhi Consulting.