Online Cheating of MakeMyTrip.com.

At the time of Diwali I booked my Air ticket through a site www.MakeMyTrip.com. What happened there and what they did is here, due to their mistake I am still suffering. The happening is as under in point by point.

1. I booked a ticket using his credit card from the website www.MakeMyTrip.com on 26th Oct 2005 for a flight ticket for 9th Nov 2005 from Indore to Bangalore, I have a confirmation for the same generated by the site which clearly states the flight time and date as 9th Nov 2005.

2. I learned that they have intentionally and knowingly did not offer me my ticket for 9th Nov 2005 and asked me for his credit card details on 4th Nov 2005 and until 5th Nov 2005 they did not charge me, telling me that they do not have my credit card details for generating ticket for 8th Nov 2005.

3. They did not dispatch the ticket for 9th Nov 2005 and I was asked to buy a ticket for 8th Nov 2005 which I never booked.

4. I was asked my credit card details over telephone (that anyway they can not dare to do) for a ticket for 8th Nov 2005 which I never booked.

5. I was charged for the ticket of 8th Nov 2005 on 5th Nov 2005 at 5:00 PM, they intentionally deceived me by, at first place telling me that they do not have my credit card details, secondly not provising me a booked ticket for 9th Nov 2005 instead for 8th Nov 2005 and on internet purchase, credit card is charged at the time of confirming the purchase. Why it took so much of time and fuss (making many calls disturbing me and I was asked to call to various people at their office) on MakeMyTrip end to generate any ticket that too say a wrong ticket.

6. I was informed on 7th Nov 1:30 PM that they have booked a ticket for 8th Nov (as per the rules of MakeMyTrip no one can book a ticket for which flight time is less then 3 days and the need 3 days to send the ticket). There were only 17 Hours for the flight to take off and they were not in a position to send the ticket to me. Why I was informed on 7th instead of dispatching the booked ticket on 5ht Nov itself.

7. I was informed that they have cancelled the ticket as I am not interested to buy that, Alas! a ticket our client never booked.

8. Accordingly, they were advised time and again to reverse all the charges or they will solely be responsible for the damages.

9. Here I do not intend to disrupt their business, but to protect my rights I am planning take this issue to consumer court, hope I shall get support from all those who have been cheated due ti their inefficient services.

My problems are:-

At first place why I was not given a ticket for 9th Nov 2005 which I booked and have the confirmation of the same.

secondly, why I was charged for a ticket for 8th Nov 2005 (which I did not book) and I was charged for it on 5th Nov 2005 whereas I booked ticket on 26th Oct 2005 and they themselves breached their rules (not booking ticket for any flight departing 72 hours from booking time).

I was deeply troubled for the mistake at the end of MakeMyTrip and had to change his very important business meetings and I have lost so much due to their mistake.

So, I need compensation for the same and I always informed that to them in his various communication that they will be responsible for the expenses incurred at my end.

The problem caused

1. Spoiled my Holidays.

2. Charged me unnecessarily.

3. I had to book much costlier tickets.

4. I had to change scheduled meeting and lost so much and specifically my clients due to that.

5. My business was affected adversely.

6. Expenses incurred at my end hiring a lawyer for taking care of the issue.

So, I want the damages to be paid that are incurred due to their mistake.

So, I want to inform you all, who are reading it and probably will talk to friends, that at the time of using www.MakeMyTrip.com beware. In my opinion you should avoid using the site.

Thanks,

Pravin

PS:- If you are also victimized due to the inefficient services of MakeMyTrip contact me at krdpravin@rediffmail.com so that we can sue them or can support each other.

Moreover, I would like to tell you that read the review of the services of the site at www.mouthshut.com too.